Fluba Support
We're here to help. Raise a ticket, browse answers to common questions, or reach out directly.
Portal support
Existing customer? Sign in to open and track tickets with full context attached to your account.
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Contact us
Pre-sales questions, partnerships, or anything that doesn't fit a support ticket.
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Documentation
Guides, FAQs, and walkthroughs for all Fluba products.
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Common questions
I can't log in — what should I do?▾
Try the 'Forgot password?' link on the login page. If you're locked out after multiple attempts, contact us directly and we'll help you recover access.
How do I activate my Stage View license?▾
Go to Portal → Licenses to find your key. Open Stage View → Settings → License, paste the key, and click Activate.
My invite email never arrived — what now?▾
Check your spam folder first. If it's not there, ask the org admin to cancel the invitation and re-send it. Invites can also be accepted directly in Portal → Team.
I need to cancel my subscription.▾
Go to Portal → Billing, then open the Stripe customer portal. You can manage and cancel your active subscriptions there.
Can I transfer my license to a different organization?▾
License transfers require manual review. Open a support ticket with your license key and the destination org, and we'll sort it out within one business day.
I've been charged but I can't see my entitlements.▾
After a successful Stripe checkout your plan is attached to the organisation. One-off event access begins when you activate the conference page. If that does not appear within a few minutes, open a ticket with your email and payment reference.
What to expect
Response time
Within one business day (NZT) for portal tickets. Same-day for urgent issues.
Based in
New Zealand · Serving event professionals globally.
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